RFP_004_2017: SMS-Based Survey


Страна: Мозамбик
Язык: EN
Номер: 5783086
Дата публикации: 27-11-2017
Источник: United Nations Procurement Notices (UNDP)
Тэги: Research services Short Message Service


RFP_004_2017: SMS-Based Survey
Procurement Process : RFP - Request for proposal
Office : UNDP Country Office - MOZAMBIQUE
Deadline : 08-Dec-17
Posted on : 27-Nov-17
Development Area : CONSULTANTS
Reference Number : 42807
Link to Atlas Project :
00032264 - Support to UN Coordination
Documents :
RFP Document
Overview :

Background and Purpose

At the UN Sustainable Development Summit in September 2015, United Nations Member States adopted “The 2030 Agenda for Sustainable Development” (2030 Agenda) with a set of Sustainable Development Goals (SDGs) at its core. The 2030 Agenda strives for a world that is just, rights-based, equitable and inclusive. It aims at committing stakeholders to work together to promote sustained and inclusive economic growth, social development and environmental protection and to benefit all, including women, children, youth and future generations. It is meant to be implemented in a manner consistent with existing obligations of states under international law. The new global/holistic 2030 Agenda will require an integrated approach to sustainable development and collective action at all levels to address the challenges of our time, with an overarching imperative of ‘leaving no one behind’ and addressing inequalities and discrimination as the central defining feature.

The text of the 2030 Agenda for Sustainable Development calls for the participation and inputs of civil society and other stakeholders in its implementation. It repeatedly frames the implementation of the Agenda in terms of partnerships between governments, the private sector, civil society, the UN system and other actors. This makes it very clear that national governments are not the only, or in some cases, primary drivers of transformation towards sustainable development, and those partnerships will be crucial to catalyze action. Strong participation of civil society in the implementation, follow-up and review of the Sustainable Development Goals (SDGs) would represent a very welcome continuation of the inclusive character that defined the negotiations on the SDGs, ensuring that the process can benefit from their perspectives.

Considering that Mozambique is one of the largest countries in Eastern Africa, the data revolution such as mobile phone messaging, community radios and dialogues with different structures has proven to be the best way to engage communities and promote ownership of the Global Goals. Furthermore, UN partnerships at local level will enhance the localization of the 2030 Agenda, a key feature of the national SDG Social Mobilization. Given the large population and large expanse of the country, new and innovative ways to communicate iteratively with all stakeholders are required and radio and new mobile services appear to provide important opportunities for positive behavior change.

In this context, the United Nations Resident Coordinator Office in Mozambique is committed to strengthen advocacy and partnerships on the new Global Goals (Sustainable Development Goals) at subnational level with communities and government authorities using “new” technologies and social innovations to achieve a higher impact in the Social Mobilization Strategy.


Purpose and objectives

The overall objective of this consultancy is to create a SMS-Based survey aimed at raising awareness, ‘popularizing’ and understanding community attitudes and behavior and how their understanding will impact the implementation process. The consultancy develop, apply and disseminate to approximately 1-2 million mobile phone users basic information on the SDGs in Portuguese and local languages. Furthermore, the mobile phone users would be expected to reply providing some simple opinions on priority SDGs and how they should be approached by government and the UN.


Methodology and Technical Approach

At the time of the Request for Proposal process, interested candidates will be requested to participate in a technical briefing at UNRCO and include the methodology used in the survey in their technical proposals. Once selected, the contractor will have to consult the UNRCO staff assigned to this task so technical inputs can be given prior to the development of the survey. The methodology needs to be validated by the UNRCO before the analysis starts.


Activities and Tasks

Under the supervision of the UNRCO´s SDGs Social Mobilization Officer, the vendor will be assigned to the following task(s):

  • Submit a short inception report proposing the methodology to achieve the objectives of the work, the platform and the timeline;
  • Research the audience and prepare the possible questions to be administered;
  • Administer the questions on the agreed platform and with the agreed audience;
  • Manage the delivery of questions and also the responses;
  • Prepare a final analytical report that is visually appealing on findings and recommendations;
  • Present the report to the UN SDGs team members,


Deliverables and Timeframe

The activity is expected to start in January 2018, after the bidding process and selection of the agency and ending in February 2017.

The deliverables are as follow:

  • By the first week of contract, methodology to be used in the survey is validated by the UNRCO´s SDGs Social Mobilization Officer;
  • By the end of January, questions are agreed and translated into Portuguese and local languages;
  • By mid-February, survey is applied;
  • By the beginning of March, final analytical report is delivered and presented.


Management and Organization

The contractor will be hired by UNDP and will report to the UNRCO´s SDGs Social Mobilization Officer in close coordination with the United Nations Communication Working Group.


Budget and Remuneration

The institution will be paid upon satisfactory completion of the service. Progress payment if requested may be accepted according to the payment guidance:

  • 30% after the approval of the methodology to be used in the survey;
  • 30% after the survey is applied;
  • 40% after the delivery of final analytical report and presentation.


Qualifications and Specialized Knowledge

The UNRCO is looking for a service provider with the following qualifications and specialized knowledge:

  • Working modalities with mobile phone companies servicing in all provinces of Mozambique
  • Proven track record in similar mobile phone campaigns
  • Familiarity with the work of the UN and on the Sustainable Development Goals
  • Sound understanding of new efficient and low cost approaches for mobile phone surveys
  • Experience in preparing analytical reports summarizing findings and recommendations of mobile phone surveys.
  • Excellent command of written English and Portuguese
  • Experience having worked with the UN a distinct advantage
  • Experience working with mobile phone technologies in the Mozambique´s provinces a distinct advantage
  • Proven track record of good coordination between different stakeholders


Documents to be include in the proposal

If you have the required qualifications and are interested in this contract, please submit:

  • A proposal describing the previous work done in creating and applying SMS-based surveys;
  • Portfolio (on CD or website) of relevant works;
  • Presentation of the methodology to be used in the survey;
  • A financial proposal to address the work.

The lump-sum fee which you propose for the consultancy should indicate the breakdown of all costs. This fee should be inclusive of ALL considerations.

Each of the submissions should be made in two separate envelopes or attachments (if submitted via email) for technical offer and financial offer (indicating; DO NOT OPEN IN ADVANCE). Offers that are not submitted separately will be deemed as disqualified and will not be assessed further.